Effective Date: 01/01/26

1. Overview

The Finish (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Company or business name

  • Project details or enquiry information

Technical Information:

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time on site, interactions)

3. How We Collect Information

We collect information when you:

  • Submit a contact or enquiry form

  • Request a quote or product information

  • Enquire about training courses

  • Purchase products or services

  • Subscribe to marketing communications

  • Interact with our website or advertising

4. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide support

  • Process orders and manage transactions

  • Provide technical guidance and product information

  • Refer you to suitable Certified Applicators where relevant

  • Send marketing communications (where you have opted in)

  • Improve our website, services, and customer experience

5. Marketing Communications

We may send you emails or updates about our products, projects, or training opportunities.

You can:

  • Unsubscribe at any time using the link provided in emails

  • Contact us directly to opt out

6. Sharing Your Information

We may share your information with:

  • Certified Applicators (to respond to project enquiries or referrals)

  • Service providers (such as delivery companies, website platforms, and email marketing providers like Klaviyo)

We do not sell or rent your personal information.

7. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

Our website uses cookies and tracking technologies to:

  • Improve user experience

  • Analyse website performance

  • Support marketing and advertising (including Google Ads and Meta platforms)

You can control or disable cookies through your browser settings.

9. Third-Party Services

We may use third-party tools and platforms, including:

  • Google Analytics

  • Meta (Facebook/Instagram) advertising

  • Email marketing platforms (e.g. Klaviyo)

These providers may store data outside New Zealand and have their own privacy policies.

10. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your information

To do so, contact us using the details below.

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal and business obligations

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact

For any privacy-related enquiries or requests:

The Finish
7b Rakiraki Way, Tauriko
info@thefinish.co.nz

Privacy Policy